Privacy Policy

HolyLife Hospital ("HolyLife", "we", "us") respects your privacy and is committed to protecting your personal and health information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission.

Information we collect

• Identity and contact details: name, date of birth, sex, address, mobile number and email.
• Health information: medical history, consultation notes, diagnoses, prescriptions, laboratory and imaging results.
• HMO and billing information: HMO provider, membership details and payment records.
• Appointment details and messages you send through our website, Patient Portal or HOLI, our Central Intelligence AI.
• Technical information: device and browser details needed to keep our online services secure.

How we use your information

• To provide medical care, consultations, diagnostics and treatment.
• To schedule and confirm appointments and send reminders.
• To process HMO coverage, billing and payments.
• To keep accurate medical records as required by law and Department of Health regulations.
• To respond to your inquiries and improve our services.

HOLI, our Central Intelligence AI

HOLI helps with navigation, appointments and general information. HOLI does not diagnose, prescribe or replace your doctor. Messages you send to HOLI may be stored to provide the service and are handled under this policy. Do not use HOLI for emergencies — go to our 24/7 Emergency Room or call us.

Sharing of information

We share your information only when necessary and allowed by law, such as with:

• Your attending doctors and authorized hospital staff involved in your care.
• Your HMO or insurer, for coverage and claims processing.
• PhilHealth and government agencies, when required by law.
• Service providers that help us operate our systems, under strict confidentiality obligations.

We do not sell your personal information.

How we protect your information

We use organizational, physical and technical safeguards, including role-based access, so that only authorized personnel can view your records. Access to patient records is logged.

Retention

We keep medical records for the period required by law and Department of Health regulations, and other information only as long as needed for the purposes above.

Your rights

Under the Data Privacy Act, you have the right to:

• Be informed about how your data is processed.
• Access your personal information and request a copy.
• Correct inaccurate or incomplete information.
• Object to processing, or request erasure or blocking where allowed by law.
• File a complaint with the National Privacy Commission.

Contact our Data Protection Officer

For privacy questions or requests, contact our Data Protection Officer at holylifehospital@yahoo.com.ph, call (02) 8748-3501 loc. 105, or visit us at 19 Pres. Quezon St., Brgy. Rosario, Pasig City.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.